FAQ

GUARANTEE

  • VICTORINE fragrances and oils are made from the highest quality of 100% pure essential oils and sustainably sourced plant-based ingredients.
  • VICTORINE maintains a high standard of production for all products and has a strict quality control system to ensure minimal batch variation. We follow GOOD MANUFACTURING guidelines to ensure that you are receiving a well-made and undamaged product. All ingredients used by VICTORINE are the best we can find: wild, raw, organic, food grade, whole, fresh, GRAS (generally regarded as safe), pure, and clean.
  • We do not do any animal testing, use synthetic fragrance materials, or materials that might be harmful.
  • All products are manufactured in a dedicated facility that is pet-free and smoke-free.

SHIPPING

  • All VICTORINE orders are processed within 2-3 business days. Once processed, orders ship via USPS and typically arrive within 5-7 business days.

RETURN / REFUND POLICY

  • Due to health reasons, VICTORINE is unable to accept returns or exchanges for fragrances. Should you be unhappy with your original purchase, please reach out to us via email at info@victorinenyc.com and we will work with you to find a solution that leaves you satisfied. Customer support is a top priority and we make every effort to address concerns thoroughly and promptly.
  • In the event that a refund is issued, it will be in the amount of the actual items purchased, less all shipping charges and transaction fees.